Return Policy

At Lovely Lacy, customer satisfaction is always our top priority. Our product quality is guaranteed. However, you do need to be carefully and accurately checking your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can find you a good solution. We are here to help! Please feel free to contact us if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

How to Reach Us

Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:

1. Lovely Lacy's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Lovely Lacy is responsible for shipping the wrong item / size.

2. Customer's responsibility
Incorrect order (size of the item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Please notice we have added the shipping fee on the product price, so the shipping fee for re-shipping or refunded items' amount would not be the same as your purchase.

Unwanted item

If the customer decides that they no longer want the item, they can report this to us within 3 days of receiving the product.

Satisfaction Guarantee *

Your satisfaction is our priority! 
Lovely Lacy temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product.

Additional notes about Warranty

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-7 business days

Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.